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Northern Lincolnshire - Single Access Point


Frequently asked questions

What happens after I have completed a form?

When the Gateway has received a form you will be matched to a suitable provider. They will contact you to attend an interview so that they can find out more background information and what type of support is needed.

After the interview the provider will agree when the support service can start.


What happens if the provider cannot place me?

Should the provider be unable to place you with themselves, the Gateway will hopefully match you with another suitable provider.  Sometimes there maybe a waiting list due to high demand for a service.


Can I use the Gateway to make an application for care services?

No. Gateway applications are only for people who need short term housing support.

For example: help with claiming benefits, life skills, help with accessing training/education or temporary accommodation in a hostel/refuge.


I am a support provider and someone has approached me for help, should I send them away?

No. To avoid the applicant being sent to other providers who may not have a vacancy, please complete a referral form to be sent to the Gateway Team. Explain to the applicant that you cannot provide support but will complete the form for them and the Gateway will refer to the most appropriate provider. 

I was completing an application but when I went back to the computer the application wouldn't continue and I lost all the pages that I had completed

This is a secure website and as a result it will 'time you out' if you leave it for a short period of time; so you must complete the form all in one go. It is best to have all the information about the applicant with you before you start the form.


How do I make an application for re-settlement floating support for someone leaving a hostel? Won't this be a duplicate application as they are already on the Gateway with their hostel placement?

You should make a referral for anyone leaving a hostel because receipt of a re-settlement service is important to ensure that someone moving on from a hostel succeeds. You should make a new Gateway application but using the existing login details - these can be obtained from the Gateway officer. The application for re-settlement should be done at least a month before they are due to move on.

I referred someone to the Gateway last month and someone else only last week. The person I referred last week has already been offered a hostel place but the other person is still waiting. Why is that, it seems unfair.

Referrals are all processed as soon as we receive them. There is a wait for some services as they can be in very high demand. We prioritise those applicants with the most urgent level of need so some more recent applicants will receive a service first.

Why has the person that I referred not been offered a place in the most obvious service?

Sometimes people have more than one support need and so could receive support from a service which would support their secondary support need. All of our support providers can provide broadly the same type of support, only with different specialisms.

I submitted a referral last week for my client but I have just been made aware of further information. Can I log in and update the referral?

Unfortunately the Gateway software does not allow this. Please call the Gateway Team on 01472 326412/325096 and they can update the application for you.

I am aware of someone who needs supporting accommodation but it is out of office hours/at weekend and there is room available at my hostel/refuge. Can I move them in?

Yes, in this instance you can move them in and complete the Gateway application post moving in. You must contact the Gateway Team the following day/Monday.

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